Returns and Exchanges
Customer satisfaction is of paramount importance to us. If you are not completely happy with your purchase, we are happy to accept returns provided that the following conditions are met:
- item(s) must be returned to us within 28 days of purchase;
- item(s) must be in a saleable condition;
- item(s) must not have been worn or used;
- item(s) must be in the original packaging, with original tags attached and hygienic seal intact.
Refunds will be issued excluding any original shipping cost.
For Australian orders, provided that the above return conditions are met, we will cover the return shipping cost. See further details under "How to return your item(s)" below.
For international orders, you will be responsible for paying for your own shipping costs for returning your item. The return international shipping costs are non-refundable.
Sale items cannot be refunded or exchanged unless they are faulty (subject to the Australian Consumer Law).
HOW TO RETURN YOUR ITEM(S)
To process a return, email us at firstname.lastname@example.org and quote your order number, the item(s) being returned and the reasons for same. At this time, you should also confirm that you are satisfied you meet the criteria for a return, as set out above, namely the return must be made within 28 days of purchase, the item(s) must be unworn, unused and in a saleable condition, and the item(s) must be in the original packaging with original tags and hygienic seal intact.
You should then post your item using the below address.
For Australian orders, please use the below reply paid address:
Reply Paid 91706
PO Box 535
MALVERN VIC 3144
For international orders, please use the below address:
PO Box 535
MALVERN VIC 3144
We recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item. However, if you wish to use these additional Australia Post services, you will be responsible for the costs of same. Klassikoz will not be liable for the loss of swimwear items returned via post.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Any returns that do not meet the requirements of our return policy will not be accepted and no refund awarded.
LATE OR MISSING REFUNDS
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you wish to exchange an item for another colour or size, this is processed in two stages. You will need to:
- return the existing item(s) following the process outlined under "How to return your items" above for a refund*; and
- place a new order on our website for the new item(s) you desire.
*You must still meet the criteria to be eligible for a refund, namely the return must be made within 28 days of online order, the item(s) must be unworn, unused and in a saleable condition, and the item(s) must be in the original packaging with original tags and hygienic seal intact.
Whilst we hope you never receive a faulty item from us, in the event this occurs please contact us via email at firstname.lastname@example.org.